Contact
Use the most relevant contact route so your request reaches the right person quickly.
For immediate danger or urgent welfare concerns, contact emergency services or the appropriate local authority service first.
Support
For account help, login issues, bug reports and general questions, contact support@heconnect.app.
Include your account email or phone number, the page you were using and a clear description of what happened.
Events
For organiser verification, event approvals, venue questions, disputes and host support, contact events@heconnect.app.
Include the event title, date, host name and any relevant booking details.
Safety
For safeguarding concerns, inappropriate behaviour, urgent moderation escalation or family safety concerns, contact safety@heconnect.app.
For sponsors, camps, educational partners, local organisations and business enquiries, contact partnership@heconnect.app.
Support
Accounts, login, bugs, privacy requests and general platform help.
Events
Host support, event approvals, booking questions and organiser verification.
Safeguarding
Safety concerns, inappropriate behaviour and urgent moderation escalation.
Partnerships
Sponsors, education partners, venues and community organisations.
Next step
Use the report tools where available so the relevant page or event context is included.
Human-first support for trusted access, hosting, safeguarding, technical issues, or getting started. You can also email support@heconnect.app or raise safety concerns at safety@heconnect.app. A moderator/admin will review your request — no automated access approvals.
Tell us what broke, what page you were on, and what you expected to happen.
This action cannot be undone.