Refunds
Refunds depend on the event policy, the host’s decision, HE Connect admin review and payment-provider rules.
The clearest refund experience starts before checkout: hosts should explain cancellation and refund terms on the event page wherever possible.
Before booking
Each paid event may have its own refund or cancellation terms. Attendees should read the event page before paying, especially for limited-capacity events, premium sessions or activities with venue costs.
If an event’s policy is unclear, contact the host before booking.
Requesting a refund
Attendees should usually contact the event host first because the host is responsible for event delivery and event-level refund decisions.
Admins may review payment records, support disputes and process refunds where required or appropriate. Refund actions may be logged for audit history.
Payment timing
Stripe or the configured payment provider handles card processing, bank timing, dispute mechanics and refund delivery. Card refunds can take several working days to appear depending on the bank.
Service fee refunds may depend on the reason for refund, payment-provider rules and admin review.
Next step
Use the contact page and include the event name, booking email and what happened.
Human-first support for trusted access, hosting, safeguarding, technical issues, or getting started. You can also email support@heconnect.app or raise safety concerns at safety@heconnect.app. A moderator/admin will review your request — no automated access approvals.
Tell us what broke, what page you were on, and what you expected to happen.
This action cannot be undone.