Help & FAQs
HE Connect is designed to make home-ed events easier to find, understand, join and manage without losing the trust and care local communities rely on.
Use this page as a practical guide to invites, paid events, moderation, recurring sessions, notifications and safeguarding expectations.
Getting started
Families can browse public events, use the map to find nearby activities, and use the calendar to plan around dates that are coming up soon. Trusted private events may require invite-led access so details are only shared with appropriate members.
When you join a free event, the event is added to your joined list immediately. When you book a paid event, HE Connect waits for payment confirmation before marking you as joined.
Hosting
Hosts can create free or paid events, add location details, set attendee capacity and manage their attendees from the host dashboard. Recurring events are grouped so a weekly class or regular meet-up feels like one series rather than scattered duplicate listings.
Paid events from new or unverified hosts may be reviewed before going live. This helps reduce spam, scam listings and low-quality posts while keeping families safer.
Payments
Where payment features are enabled, attendees pay through secure checkout. The ticket price and HE Connect service fee are shown before payment so families can understand the final price before committing.
Hosts who charge for events need a connected Stripe account so ticket funds can be routed correctly. HE Connect does not store full card details.
Questions families ask
Public events can be discovered more openly. Trusted private areas use invite-led access so sensitive community details are not exposed to everyone.
Yes. Where payment features are enabled, organisers can create paid events with clear pricing, attendee records and secure checkout. HE Connect applies a transparent service fee to paid bookings to help support the platform, payment processing and organiser tools.
Paid events from newer or unverified hosts may be reviewed before appearing publicly. This protects families, reduces scam risk and helps maintain event quality.
Only after Stripe confirms the payment through HE Connect’s webhook. A browser redirect alone is not treated as proof of payment.
A weekly or monthly event is grouped so hosts can manage the whole series while families still see the individual dates they can attend.
No. Parents and carers remain responsible for checking suitability, supervision expectations, travel, venue details and any individual needs before attending.
For general support contact support@heconnect.app. For event or host questions contact events@heconnect.app. For safeguarding concerns contact safety@heconnect.app.
Need more help?
For account help, event questions, partnerships or safeguarding concerns, use the contact page so the request reaches the right place.
Human-first support for trusted access, hosting, safeguarding, technical issues, or getting started. You can also email support@heconnect.app or raise safety concerns at safety@heconnect.app. A moderator/admin will review your request — no automated access approvals.
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