Terms
These terms explain the basic rules for using HE Connect as a family, attendee, organiser, host or visitor.
HE Connect supports event discovery and coordination, but families and organisers remain responsible for checking suitability, safety, communication and legal responsibilities.
Platform role
HE Connect is a home education event discovery and coordination platform. It helps families find public events and, where invited, access trusted private listings, event pages, maps, discussions and organiser tools.
HE Connect may review, hide, disable or remove listings, messages, accounts or features where trust, safety, payment, legal or quality concerns arise.
User responsibility
You must provide accurate account details and keep login links, invite codes and private event information secure. Do not scrape data, spam members, mislead families, harass users or share private listings outside the trusted group.
Parents and carers remain responsible for their children unless a separate formal childcare or supervision arrangement has clearly been agreed with the host.
Payments
Paid events may use Stripe or another supported payment provider. Attendees may pay the ticket price plus a clearly displayed HE Connect service fee. Payment provider fees, payout timing and disputes are handled under provider rules.
Hosts are responsible for event delivery, accurate pricing, tax/accounting responsibilities, cancellation communication and event-level refund decisions unless HE Connect states otherwise in writing.
Next step
Contact support if you need help understanding how the terms apply to a specific event or account issue.
Human-first support for trusted access, hosting, safeguarding, technical issues, or getting started. You can also email support@heconnect.app or raise safety concerns at safety@heconnect.app. A moderator/admin will review your request — no automated access approvals.
Tell us what broke, what page you were on, and what you expected to happen.
This action cannot be undone.